Classroom Courses

Tried And True Soft Skills Courses

We’re offering a selection of our most popular training courses, designed especially for staff and managers who need to brush up on their knowledge and skills. During our thirty years in the field, we’ve built a suite of classroom courses that focus on active learning and practical skills development. Trainees gain real-world competencies and improved motivation to help them do better with the “people” aspect of their jobs.

Choose from our ten most popular courses:

Telephone: 613.730.0882


Writing Skills Refresher

This workshop will provide new tools and skills for people who need to:

  • communicate effectively and concisely in writing 
  • analyze the needs and expectations of the reading audience 
  • select a tone and style to appeal to the reader 
  • focus their readers on action, facts and results 
  • meet today’s standards for style, format and correctness. 

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Building Team Strength and Spirit

Participants will learn practical techniques to:


  • help staff teams work together and complement each other 
  • overcome team problems such as conflict, competitiveness and lack of momentum 
  • encourage a healthy blending of fun with hard work.

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Time Management

This practical course will help you:

  • assess how you manage your time 
  • set meaningful goals and priorities 
  • deal with interruptions, crises, and procrastination 
  • reclaim lost time and put it to effective use 
  • develop your own personalized time management system.

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Participants will develop new skills and knowledge to:

  • identify a leadership style to suit their own goals and work environment 
  • use techniques to motivate and inspire their work teams 
  • apply positive coaching and mentoring techniques 
  • delegate creatively for positive team results.

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Skills for New Managers

This course will help new supervisors develop practical techniques to:

  • make the transition from “one of the gang” to supervisor 
  • set goals and objectives to improve performance and productivity 
  • give staff members direction and feedback positively 
  • handle performance problems and discipline situations.

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Managing in a Unionized Environment

People who manage unionized staff will learn to:

  • recognize and apply the key elements in the collective agreement 
  • defuse disagreements and problems to head off needless conflicts 
  • skillfully handle meetings and discussions with union representatives and employees 
  • deal with complaints and grievances effectively.

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Meeting Skills

Participants will develop the skills and knowledge to:

  • determine when to call a meeting and what type of decision-making process to use 
  • plan and prepare for productive meetings 
  • conduct successful meetings and follow up afterward 
  • manage problem behaviours and intervene at key points during meetings.

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Managing Conflict

Participants will develop practical strategies to:

  • understand the true nature and effects of conflict 
  • assess their own conflict management style and the strengths and challenges it offers 
  • practice techniques for resolution: feedback; DESC scripts and neutral language 
  • gain practical experience with the five-step process for conflict resolution.

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Communication Skills

Participants will develop practical strategies to:

  • recognize how perception affects communication 
  • listen with skill and common sense 
  • give and receive feedback 
  • recognize and solve communication problems.

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Instructional Design Fundamentals

Participants will develop the skills and knowledge to:

  • work within the framework of Instructional Design (SAT, SCORM, etc.) 
  • create and implement an effective curriculum design blueprint 
  • select an Instructional Design strategy and adapt it to their training environment 
  • ensure the sustainability and preservation of the finished design.

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Technical Writing Skills

Participants will develop practical knowledge and techniques to:

  • analyze the needs, and expectations of the technical reading audience 
  • recognize the importance of developing, maintaining and adhering to templates 
  • manage the life cycle of technical documents: planning, writing, delivery and archiving 
  • use plain-writing, layout techniques and visuals to best effect.

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Stress Management

Participants will develop practical strategies to:

  • recognize the effects of stress: physical, behavioural, and emotional 
  • take charge of stress through self-assessment, and by using proven techniques and processes 
  • practice with fifty stress relief techniques and apply them to real situations 
  • become familiar with emergency stress-busting strategies that really work.

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Problem Solving and Decision Making

Participants will develop new knowledge and skills to:

  • assess their attitudes and beliefs about problems, and recognize six common pitfalls 
  • explore the strengths and limitations of the structured approach 
  • work with six types of decision-making aids in realistic exercise situations 
  • experiment with a toolbox of techniques: SWOT, mind mapping, brainstorming, force field, and fishbone diagramming.

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Presentation Skills

This practical course will help participants develop the new skills and knowledge to:

  • plan, organize and rehearse their material and delivery techniques 
  • overcome anxiety and jitters, and learn how to handle unexpected problems and difficulties 
  • read an audience and use techniques to win their interest and approval 
  • handle special situations: introducing and thanking a speaker; Q&As, hostile audiences, and more.

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Editing and Proofreading Like a Pro

This hands-on workshop will show participants how to:

  • use professional techniques for spotting and correcting errors, glitches and inconsistencies 
  • cut through wordy, meaningless prose to make messages clear and compelling 
  • restructure documents to focus attention on key points and meanings 
  • make all kinds of written messages clear, interesting and appealing.