Top Quality Resources

If you need experienced instructors, top-quality participant manuals, or both, we have the resources to ensure an excellent training event. During our thirty years in the field, we’ve built a suite of classroom courses that focus on active learning and practical skills development. Trainees gain real-world competencies and improved motivation to help them do better with the “people” aspect of their jobs.

Our Instructors

Our trainers know how to engage trainees (even reluctant ones) and quickly build a positive learning climate. We focus on the actual skills people need to relate and work more effectively with clients, co-workers and team leaders in complex and challenging work settings. Our instructors consistently receive ratings of 90% or better from participants.

Our Materials

Packed with examples, case studies, exercises and up-to-date information, our participant training manuals will delight any experienced soft skills instructor. Everything needed for a great classroom course is included between the covers of these high-quality course designs. The learning activities lend themselves to classes of any size, and can be easily adapted on-the-fly to customize them for groups with particular learning needs. Attention has been given to detail too – you won’t find errors, gaps or shoddy writing in these materials. Please note: strict copyright provisions apply. Fees are for the use of the materials one time only, for the purpose of delivering training.

Choose from our fifteen most popular courses:

Pricing available upon request

Telephone: 613.730.0882